Orders

Q. Can I cancel items after I’ve placed an order?

Yes, you can cancel your order within 2 hours of placement. Please contact our support team immediately. After 2 hours, the order will be locked for processing and cannot be modified.

Q. Can I change the shipping address after I’ve placed an order?

Please contact us as soon as possible if you need to update your shipping address. If your order has not yet been processed for shipping, we will do our best to assist you.

Q. What should I do if the items I received are damaged or incorrect?

We apologize for the inconvenience. Please send us an email at【supportus@inloop.jp】 with your order number and clear photos of the damaged or incorrect items within 48 hours of delivery. We will arrange a replacement for you.

Shipping

Q. What are your shipping policies?

We offer free shipping on orders over $60. Orders are typically processed within 3-4 business days. Delivery times vary depending on your location.

Q. Do you ship internationally?

Currently, we primarily serve customers in the US. Please check our shipping page for the most updated list of available countries.

Return & Exchange

Q. What is your return policy?

We accept returns within 14 days of receipt for unused items in their original packaging. Please reach out to us to initiate a return.

Q. I would like to exchange some items.

Unfortunately, we are not offering exchanges at the moment. Please contact the customer service【supportus@inloop.jp】to request a return, and place a new order.

Product Information

Q. Are AG INLOOP products suitable for sensitive skin?

Yes, our products are formulated to be gentle and are designed to respect the skin barrier. However, we always recommend performing a patch test before full application.

Q. Can I use AG INLOOP products in my morning and evening routine?

Absolutely. Our lightweight, watery formulas are designed for daily use. We recommend layering the Micro-Oil Lotion first, followed by the Micro Youth Serum to maximize absorption and glow.

Q. Do I need to use sunscreen after applying the serum?

Yes, especially if you are using products with active ingredients like retinols or peptides during the day. Always finish your morning routine with a broad-spectrum sunscreen.

Q. What should I do if my skin reacts to a new product?

Everyone’s skin is unique. If you experience irritation, please discontinue use immediately and consult a dermatologist. We are happy to assist you with return or exchange options if needed.

Others

Q. How can I collaborate with AG INLOOP?

We are always looking for partners who share our love for skincare! Please send your social media portfolio to our email at supportus@inloop.jp.

Q. Where are AG INLOOP products manufactured?

Our products are meticulously developed and manufactured in Japan, adhering to strict quality standards and the Japanese Pharmaceutical and Medical Device Act (PMD Act).